Sofitel Melbourne on Collins
The Samsung tablet and Tapendium solution look and feel premium. Guests want to use it and they’ve even been posting about it on Trip Advisor. It’s the perfect fit for Sofitel; it works for our guests and definitely works for us.
The Fullerton Hotel Singapore.
The Tapendium solution has garnered 90% guest satisfaction and effectively replaced over 10,260 guest calls to Concierge, which amounts to 633 manpower hours that can be redeployed to creating enhanced guest experiences.
The Fullerton Bay Hotel
Tapendium’s real-time instant messaging capability has enabled us to go paperless. We can send personalised messages to our guests to keep them abreast on activities around the precinct and exclusive offers for our in-house guests.
Chateau Elan at The Vintage
Hunter Valley, Australia
Guests engage so much more with this digital medium; the Samsung tablet and Tapendium combo make things so much simpler. The old paper compendiums were rarely used by guests. Bottom line, this builds guest satisfaction.
Tapendium allows us to update hotel information with ease and low cost. Improvements within the business can be implemented without the need to replace printed materials. It’s dramatically improved our business processes and communication with customers.
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