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New Collaboration Partner: Australia Hotel

June 9, 2020

Guests chat message and call on tablets withconcierge or outside hotel

Challenge

The hotel originally had telephones in the rooms, a printed telephone directory, and traditional marketing material that provided information about guest services. The requirement was to implement a solution that brought the different types of information together in one place, for the guests, while offering a modern and simple way to communicate with hotel staff. It was important that the technology implemented enhanced engagement and modernised the guest room experience. In addition, there was a requirement to streamline communications and simplify operations by providing a single information source for staff with integrated, flexible, scalable easy-to-implement communications.

Action

The Alcatel-Lucent OXO Connect Evolution, and Rainbow™ by Alcatel-Lucent Enterprise hybrid cloud solution, together with Tapendium, provides guests with up-to-date information at their fingertips. Guests can communicate with hotel staff instantly in their preferred means (voice, video, or instant message) using a tablet and greatly enhancing the guest experience. Staff efficiency has also increased. Updating information for guests is simple. No collateral printing means reduced costs. Having the ability to view information from guests (for example, which rooms have opted out of housekeeping) helps with planning, saves time, and increases overall efficiency.

Key Benefits

  • Tapendium integration provides a single device for information and communications
  • Reliable secure modern communications (voice, video and IM) for guests and staff
  • Simplified operations
  • Optimised engagement to create a superior guest experience

See Tapendium in Action

At Tapendium, we recognise that the static nature of having printed compendiums in hotels is extremely limiting and in post-COVID world, also considered unhygienic by most guests. There is an unprecedented demand for convenience, customisation, instant gratification and intuitive customer experiences in the “service economy”. Tapendium is the solution upscale hotels have been looking for. It brings you up to speed with digital transformation and solves a number of key challenges in the hospitality space – driving revenue up, keeping costs down and increasing guest satisfaction. Request our demo below and be blown away by our unique solution! 

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Tapendium Contacts

AUSTRALIA

  • Steve Wooding – CEO
  • +61 408 003 189
  • Steve@tapendium.com
  • Paul Rushton – Global Sales Director
  • +61 403 171 878
  • Paul@tapendium.com
  • Martin Jensen - Business Development
  • +61 431 433 825
  • Martin@tapendium.com

NORTH AMERICA

  • Thomas Hallin
  • +1 917 327 5186
  • Thomas@tapendium.com

UAE

  • Mike Gopal
  • +971 5 2662 2273
  • Mike@tapendium.com

UNITED KINGDOM

  • George Wright
  • +44 77 1903 1572
  • George@tapendium.com

SOUTH EAST ASIA

  • Angela Tam
  • +65 9692 8785
  • Angela@tapendium.com
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